At Aastiv Tech, we provide customised website development, design, branding, SEO, and other digital services. Each project involves time, planning, and work tailored to the client's requirements.
Please read this policy before purchasing our services.
1. Payments
Unless otherwise agreed in writing, our standard payment structure is:
- 50% advance payment before work begins.
- Remaining 50% payment when the website is completed and goes live.
Different payment arrangements may be agreed upon and confirmed in writing for individual projects.
2. Refund Policy
Because our services involve customised work, payments are generally non-refundable once work on a project has commenced.
The advance payment covers the commencement of work, planning, and other project activities. The final payment is due according to the agreed payment terms.
Nothing in this policy excludes refunds, remedies, or other rights that Aastiv Tech is legally required to provide under applicable law.
3. Cancellation by the Client
Clients who wish to cancel a project must contact us at support@aastivtech.com.
If a client cancels after work has commenced, any refund or outstanding payment will be assessed according to the agreed project terms, the work performed, applicable costs, and applicable law.
Cancellation does not automatically entitle a client to a refund of payments already made.
4. Delays Caused by the Client
Project timelines may be affected if a client fails to provide required content, information, feedback, approvals, or payments.
We will make reasonable efforts to communicate delays and agree on an appropriate way forward.
5. Cancellation or Non-Completion by Aastiv Tech
If Aastiv Tech cannot complete a project, we will communicate with the client and address the situation in accordance with the project agreement and applicable law.
Any refund or other remedy will be determined by the circumstances, the work completed, the applicable agreement, and any mandatory legal requirements.
6. Domain, Hosting, and Third-Party Expenses
Domain registration, hosting, software licences, subscriptions, and other third-party services may involve separate costs and terms.
Refunds for such services may depend on the relevant provider's policies and applicable law.
7. How to Request Assistance
For cancellation requests or questions about this policy, contact:
Aastiv Tech
Email: support@aastivtech.com
Website: www.aastivtech.com